Frequently Asked Questions

  • Registration
  • Ordering
  • Order Status
  • Shipping
  • Returns



Order Status

  • How do I know the status of my order?

    Only logged-in users may track the status of their orders and get status updates via email. Guest purchases will be informed via email for status updates.

    Registered users may view the status of their orders via the My Account page.


    • Please check your spam folder for email updates from HANFORD Philippines.
    • Please allow 24 to 48 hours for status update changes.
  • How long does it take for my orders to be processed?

    Please allow 2-3 business days for processing.
  • Why was my order was cancelled?

    HANFORD reserves the right to cancel orders for any, but not limited to, the following reasons:

    • We were unable to verify the billing information provided. If the billing address does not match the credit card issuer or bank has on file, the order is automatically cancelled.
    • Contact your bank or card issuer for to verify your billing information.
  • How long does it take for my orders to be processed?

    Please allow 2-3 business days for processing.


  • What are the shipping options you offer?

    • Delivery within Philippines via Xend
    • International delivery via postal shipping

    Different charges apply for deliveries within Metro Manila, provincial deliveries and international shipping.

  • Which countries do you ship to?

    Shipping destinations are dictated by the courier. Please courier’s destination list (Postal) for full list.

    Here’s a list of destinations currently not covered by our courier:

    • Aland Islands
    • Antartica
    • Armenia
    • zerbaijan
    • Barbados
    • Belau
    • Bhutan
    • Bonaire, Saint Eustatius and Saba
    • Bouvet Island
    • British Island
    • Burkina Faso
    • Cameroon
    • Cape Verde
    • Christmas Island
    • Cocos (Keeling) Islands
    • Comoros
    • Congo
    • Cuba
    • CuraCao
    • Falkland Islands
    • Faroe Islands
    • French Southern Territories
    • Gabon
    • Greenland
    • Guernsey
    • Heard Island and McDonald Islands
    • Iran
    • Isle of Man
    • Jersey
    • Kyrgyztan
    • Liberia
    • Libya
    • Lithuania
    • Macao
    • Macedonia
    • Madagascar
    • Malawi
    • Maldives
    • Mali
    • Mayotte
    • Moldova
    • Montenegro
    • Myanmar
    • Nauru
    • Niue
    • Norfolk Island
    • North Korea
    • Palestinian Territory
    • Sao Tome and Principe
    • Saint Barthelemey
    • Saint Helena
    • Saint Martin (French/Dutch)
    • Saint Pierre and Miquelon
    • San Marino
    • Senegal
    • Serbia
    • Sierra Leone
    • Somalia
    • South Georgia/Sandwich Islands
    • South Sudan
    • Sudan
    • Svalbard and Jan Mayen
    • Swaziland
    • Tajikistan
    • Tanzania
    • Timor-Leste
    • Tokelau
    • Tuvalu
    • UZbekistan
    • Vatican
    • Western Sahara
  • How do I track my package after it has been shipped?

    You may receive an email confirming shipment and will include tracking information.
  • I want to ship via a courier of my choice?

    Please email us at for special orders.